Custom domains

Every site is live from day one on its .agentsolution.co.uk address. Pointing your own domain (for example www.youragency.co.uk) takes a few minutes in the site’s Domain tab.

Before you start

• The Domain tab is visible to owners and admins only.
• A custom domain on your main (umbrella) site needs an active subscription; if you’re not subscribed yet you’ll see “Custom domains need a paid plan” with an Upgrade link. Branch and agent microsites aren’t paywalled.
• You need access to your domain’s DNS settings, at your registrar or via whoever manages your current website.

Point your domain

1. Open the site’s Domain tab and type your domain (the form expects something like www.youragency.co.uk; if the format’s wrong you’ll be asked for a valid domain such as example.co.uk). Press Add domain.
2. The tab shows the exact CNAME record to create at your registrar:
   • Type: CNAME
   • Name: your subdomain label (for example www), or @ if you entered a bare apex domain
   • Target: ssl.agentsolution.co.uk (there’s a copy button)
3. Create that record at your DNS provider.
4. Back in the Domain tab the status badge shows Verifying…; press Check status any time to re-check. Once DNS resolves it flips to Active. This is usually minutes but can take longer while DNS propagates.

HTTPS certificates are issued automatically once the domain verifies. There is nothing else to configure.

Remove disconnects the domain instantly and the site falls back to its .agentsolution.co.uk address.

Apex domains (no www)

If you want youragency.co.uk bare, your DNS provider must support CNAME flattening (sometimes called ALIAS or ANAME) at the apex. The simple alternative most agencies use: point www with the CNAME above, then add a redirect from the bare domain to www at your registrar.

Troubleshooting

• Stuck on Verifying? The CNAME usually hasn’t propagated yet; check the name and target for typos. If your DNS provider has a proxy toggle on the record, turn it off while verifying. A restrictive CAA record on your domain can also block certificate issuance.
• Error status? Press Check status to re-query; if it persists, remove and re-add the domain, and get in touch if it still won’t verify.
• Domain still carries your old website? Create the CNAME when you’re ready to switch. The moment DNS updates, visitors see the new site.